Shipping Policy

Shipping Policy

Thank you for shopping at Cozy&Drape. Please read our shipping terms carefully to understand how we process and deliver your orders.

Order Confirmation

  • Once you place your order, our customer support team may contact you to confirm your shipping address and order details.
  • If your address or details are incomplete or incorrect, we will attempt to contact you up to three times. If no response is received, your order will be considered cancelled.
  • All orders are subject to product availability. In case an item is out of stock, we will notify you promptly.

Shipping Time

  • Orders are typically dispatched the next business day after confirmation.
  • Local deliveries are usually completed within 3–5 business days.
  • International deliveries generally take 15–20  business days, depending on the destination and customs clearance.
  • Please note that shipping timelines may vary due to external factors beyond our control.

Shipping Partners

We deliver through trusted courier partners, including but not limited to:

  • Trax
  • PostEx
  • Other reliable logistics partners

Shipping Locations

  • Domestic: Across Pakistan
  • International: Major countries worldwide

Order Tracking

  • Once your order is dispatched, you will receive a confirmation email/WhatsApp message with a tracking number.
  • You can use this tracking number to monitor your order until it arrives at your doorstep.

Shipping Address

  • Please ensure that your shipping address is accurate and complete at the time of placing the order.
  • We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

International Shipping

  •  International shipping Fee to  major countries will be paid by customers.
  • Delivery timelines are estimated at 15–20 working days, depending on customs clearance and courier services.
  • Customs duties, taxes, or import charges (if any) are the responsibility of the customer.

Shipping Delays

  • While we strive to deliver within the estimated timeframes, delays may occur due to:
  1. Customs clearance procedures
  2. Weather conditions
  3. Unforeseen courier delays
  • We appreciate your patience and understanding in such cases.

Address Modifications

  • Once an order has been placed, address modifications are not allowed.
  • This applies to both COD and prepaid orders.

Order Cancellations

  • Orders may be cancelled in accordance with our Refund & Exchange Policy.
  • Please review that policy for more details.

Shipping Charges

  • Domestic Orders: Free shipping.

Contact Us

If you have any questions about our Shipping Policy, please contact us:

  • Phone: 03417958620
  • Email: sales@cozyanddrape.com
  • Website: www.cozyanddrape.com