Shipping Policy
Shipping Policy
Thank you for shopping at Cozy&Drape. Please read our shipping terms carefully to understand how we process and deliver your orders.
Order Confirmation
- Once you place your order, our customer support team may contact you to confirm your shipping address and order details.
- If your address or details are incomplete or incorrect, we will attempt to contact you up to three times. If no response is received, your order will be considered cancelled.
- All orders are subject to product availability. In case an item is out of stock, we will notify you promptly.
Shipping Time
- Orders are typically dispatched the next business day after confirmation.
- Local deliveries are usually completed within 3–5 business days.
- International deliveries generally take 15–20 business days, depending on the destination and customs clearance.
- Please note that shipping timelines may vary due to external factors beyond our control.
Shipping Partners
We deliver through trusted courier partners, including but not limited to:
- Trax
- PostEx
- Other reliable logistics partners
Shipping Locations
- Domestic: Across Pakistan
- International: Major countries worldwide
Order Tracking
- Once your order is dispatched, you will receive a confirmation email/WhatsApp message with a tracking number.
- You can use this tracking number to monitor your order until it arrives at your doorstep.
Shipping Address
- Please ensure that your shipping address is accurate and complete at the time of placing the order.
- We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.
International Shipping
- International shipping Fee to major countries will be paid by customers.
- Delivery timelines are estimated at 15–20 working days, depending on customs clearance and courier services.
- Customs duties, taxes, or import charges (if any) are the responsibility of the customer.
Shipping Delays
- While we strive to deliver within the estimated timeframes, delays may occur due to:
- Customs clearance procedures
- Weather conditions
- Unforeseen courier delays
- We appreciate your patience and understanding in such cases.
Address Modifications
- Once an order has been placed, address modifications are not allowed.
- This applies to both COD and prepaid orders.
Order Cancellations
- Orders may be cancelled in accordance with our Refund & Exchange Policy.
- Please review that policy for more details.
Shipping Charges
- Domestic Orders: Free shipping.
Contact Us
If you have any questions about our Shipping Policy, please contact us:
- Phone: 03417958620
- Email: sales@cozyanddrape.com
- Website: www.cozyanddrape.com